I’m sorry, but that is not true. We did write you back on support on June 6th, answering your email from June 5th. It was actually myself that answered you. You never answered back.
That was actually a quicker support than in many other cases since some problems are harder and we lack a bit of time to really investigate them quickly (setbacks of being a small team). You were actually the one not answering us.
Not all users are facing this issue, but indeed some are. We offer all quick ways to solve it (by using balanced cables or a passive DI) while internally we are developing some tools that we hope to help us to give better solutions to any user-facing this issue. It will probably be available on the next OS release, that is being developed. But unfortunately, features can’t be developed overnight, as issues sometimes can’t be as well.