Hi everyone
The time is coming 
We have discussed internally how to proceed with the upgrade and I am here to present the solution we came up with after our cost analysis.
The reference prices for the upgrade are the following:
-
165€ for EU customers (VAT included)
-
U$165 for non-EU customers
From a practical standpoint, the easiest way would be to simply create a pledge for the upgrade in the MOD Dwarf campaign. That was our initial idea. But that is not the best solution as it would generate a lot of confusion and noise for the backers that are not part of the MOD community yet. To make it worse, since Kickstarter does not provide means to differentiate pricing for customers from different areas, all the taxes have to be treated internally afterward. This generates extra complexity regarding the application of VAT.
All that being said, we’re internalizing the procedure and, from a Kickstarter standpoint, those wishing for the upgrade will pledge as everyone else. Once the campaign is funded, we will refund the price difference to the backers that are doing the upgrade.
The 10% on top of our original price forecast is because between the Kickstarter commission and payment system fees there is a 10% overhead. We will absorb these costs on the refunded portion though and give you the full gross difference.
The shipping costs will not be part of the refund calculations and will be kept as is.
To speed things up, I kindly ask you to send us an email at:
and provide us the following information:
- Your name
- The serial number of your device(s) (you’re entitled to one upgrade per device, either Duo or Duo X, you own)
- Purchase information (Kickstarter pledge #, Shopify Order #, retailer receipt)
- Paypal account to receive the refund.
We will check the information and reply with an OK or if we need more information.
When you have your pledge done, you’ll reply to our email informing your Dwarf pledge number.
In this way we will have everything ready when the time comes.
Looking forward to your emails
Best regards
[EDIT from March 11th, 2020]
We’re putting in place a rebate campaign to make use of the Duo upgrade, If you’re considering purchasing a Duo to make use of the Upgrade deal, please visit the page https://www.moddevices.com/moddwarfrebate
For any Duo purchase done from March 11th onwards, the Upgrade deal offered here is not valid and the terms disclosed in the Rebate page will apply.
[EDIT from April 15th, 2020]
With the successful closing of our Kickstarter campaign (yay!!!) , we’re now proceeding with a follow-up campaign at Indiegogo. This is not a goal-driven campaign as the product is already funded, but an InDemand mode with pre-sales open until July/2020.
Both the upgrade and rebate offers still apply, but with some slight modifications.
For existing owners of the Duo/Duo X, we will charge 175€ / 160€ (EU / Non-EU) + shipping.
For recent buyers (from March 11th onwards) of the Duo/Duo X, we will charge 185€ / 170€ + shipping.
If you’re a Duo/DuoX owner and want to apply for the deal, send an email to upgrademyduo@moddevices.com with your device info.
If you’ve purchased a Duo/DuoX after March 11th, please send an email to moddwarfrebate@moddevices.com with your purchase info.
We will reply with the links to your Indiegogo perk.