The only official instance mentioning Mod Duo X support is in the insolvency thread linked at the top post here. All others, like the instances quoted above, came randomly from Mod team folks. The most recent is my own asking FalkTX about it. He stated that due to the “focus” thing, the improvements could be done but they won’t. Which is why I started this thread.
Mod has a chronic communication issue, to put it simply and sympathetically.
I have already suggested, both in public posts but also in private that they either hire or train someone to handle official communications channels. Not hard feeling towards anyone, but when a backer rightfully asks about their very delayed units, you can’t simply slap them in the face with “THIS HAS BEEN EXPLAINED 100 TIMES BEFORE”. This is horrible, disrespectful, utterly immature customer relations.
It’s not their obligation to sift through 462 posts to learn that on posts 232, 287, and 311 an explanation was given to others with the same questions. Regular updates, blog posts, anything would suffice.
And no, you’re not doing anyone a favour by providing a decent answer.
A while ago I publicly asked MOD about what the new financial supporters would get in terms of feedback from Mod. We were told there’d be communications channels open, even a dedicated forum for that purpose. To this date, such feedback has been exactly zero. I can understand there are more pressing tasks, but taking 7 minutes to write your financial supporters that you are doing X, Y, and Z and therefore the forum isn’t in place then apologise for that doesn’t affect your sales and earnings that badly.
With all my admiration for MOD and its fine products, their PR is rated 2 starts with a lot of goodwill.
(Unless, of course, you work for some “we’re making the world a better place” joint, in which case you might feel entitled to a flair for superiority and nonchalance.)