Pre-order shipping?

Out of curiosity, do you know if DHL is shipping this via air or sea (to Iceland)? Got some information from a local post office that everything coming in from Hamburg goes via ship and takes about 4-5 weeks.

@JohannesG

DHL is shipping the package by plane, so it should only take 1-2 weeks to ship to Iceland.

//Jesse

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thank you very much for clearing that up @jesse . :slight_smile:

My Mod Duo arrived last week! I was away so I’ve only played with it once, but so far I’m super-impressed and thriled by it :slight_smile:

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Picked mine up last week and that thing is really tons of fun! The MOD team is also very friendly. :smiley:

Still eagerly waiting for mine. It should be somewhere between Germany and Iceland at the moment. :stuck_out_tongue:

Is anyone in the U.S. still waiting for their DUO? Mine shipped on Oct 14 and left Germany on Oct 20, according to DHL tracking. Since then I have had no tracking updates on the DHL International website.

Since USPS will handle the package once it reaches the U.S., I can enter my tracking number on the USPS website, but it also has had no updates since Oct 20.

Should I be concerned? Anybody else have an experience to share?

Thanks! I’m so excited to try out the DUO!

It’s not always the case, but on their official website they sometimes stop tracking the package after it leaves Germany. Did not happen to me with the Duo but with other stuff. You can send them an email then and they will reply with a LETTER (yup, the ones made of dead trees!) to the address where the package was sent from.

But I reckon, it will arrive fine.

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Thanks eggsperde! That makes me feel a whole lot better.

Hi @androidboy,

My situation is similar: According to DHL, my MOD Duo was picked up on October 20th and shipped from Germany to South America ( where I live ) on 24th .
As I could read on the internet, even if the package is transported by plane, this kind of international shipments can take more than a whole week to pass customs and finally get to the hands of your country’s delivery organization ( USPS in your case ).

I also recommend this tracking web page, where ( using the number DHL provided you ) you can monitor the state of your international shipment, regardless of the country / post company that is handling it now:

Hope both of us can play with our MOD Duos soon !

Update to my previous post:

DHL and 17track web sites both inform today that my MOD has arrived to my country:

Date/Time City Status
Wed, 02.11.16 10:14 Argentina The shipment has arrived in the destination country
Wed, 02.11.16 10:15 Argentina Shipment is prepared for customs clearance in country of destination

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Did it ship from Germany, Hamburg?
If so then it is highly likely that it was shipped by sea not air.
This was the case for me and my buddy here in Iceland. They say that it takes about 1-2 weeks to arrive by ship within Europe but across continents it could be around 3-4 weeks.

Mine was also shipped on the 20th from Germany, Hamburg and it is scheduled to be handed to me this evening.

This is what happened in the case of the shipment to Iceland anyway…here’s hoping that yours went by air.

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In my case, I am not sure if mine was shipped from Hamburg by sea, or from another city ( Rodgau, Germany ??? ) by air ( as I suppose because the MOD has already arrived to my country, is now in customs ).
Can you tell by this DHL tracking history? :

2016-10-19 02:01 The instruction data for this shipment have been provided by the sender to DHL electronically

2016-10-20 19:06 Germany, The shipment has been picked up

2016-10-21 15:09 Rüdersdorf, Germany, The international shipment has been processed in the parcel center of origin

2016-10-22 06:28 Rodgau, Germany, The international shipment has been processed in the export parcel center

2016-10-24 01:17 IPZ-Ffm,Germany, The shipment will be transported to the destination country
and, from there, handed over to the delivery organization.

2016-11-02 10:14 Argentina, The shipment has arrived in the destination country

2016-11-02 10:15 Argentina, Shipment is prepared for customs clearance in country of destination

Maybe sea shipments leaves from Hamburg whereas air shipment are sent by DHL to the export parcel center in Rodgau… Is the same case for your tracking history, @androidboy ?

Regards

It looks like your shipment got farther than mine My last status is ā€œThe shipment will be transported to the destination country and, from there, handed over to the delivery organization.ā€

But mine left from Rodgau like yours. So I’d say it’s by air too. But that’s a mighty slow aircraft :slight_smile:

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Just a little heads up for those still waiting and trying to estimate the arrival. My package arrived this thursday, 3rd of November (to Iceland). It was shipped on 14th of October. So it took approx 20 days to arrive for me.

(And I love it!)

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My guess is, your parcel was shipped by air (does that make sense?! :wink: ), becaus the IPZ-Ffm is the ā€œInternationales Paketzentrumā€ (~international parcelcenter) in ffm=Frankfurt am Main right next to the Airport. Also, 1 week via ship to argentina doesn’t seem feasable to me.

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Hey all, this is just an update in case it’s helpful for anybody. My package was initially picked up from the MOD folks on Oct 17. On the 20th, it began it’s journey to the U.S. from Frankfurt. Since then, I hadn’t heard anything until this morning, when the U.S. Postal Service notified me via email that it had arrived in my state. This is because USPS is handling the last leg of the journey.

Note that you can use DHL international tracking number in the USPS tracking system.

Thanks to everybody who also posted an update on their shipping experience!

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Hi Domio!

Yes, I confirm you DHL is shipping via air!

Hey guys,

My MOD Duo is finally at home :slight_smile:

Thank you all for your support while waiting its arrival. Now I plan to enjoy my MOD :wink:

Hope you can get yours soon!
Regards

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Hey everybody!

I was just curious if any of you are from USA? I just want to get an idea of the average time it takes to get orders to the USA. Mine left on 11/29/16 to be received in the USA.

ā€œ2016-11-29 01:48 IPZ-Ffm, Germany, The shipment will be transported to the destination country and, from there, handed over to the delivery organization.ā€

I’ve also been following it on 17track, but it has yet to get to be picked up by USPS?

I’m sure it will show up soon and the tracking will magically pop up all at once, but I’m just getting so to eager to get my hands on it!

as a data-point for your consideration:

my MOD left germany on the 19th of december, and arrived in toronto, canada on the 3rd of january.

…a bit more than 2 weeks in transit.

:slight_smile: