hi i bought shiroverb mkii and gaffa a couple of days ago and they still say add to cart and only download trial is available, Thanks
Hi @Blutopian, that’s odd. After purchasing did you had your device connected to your computer with an active internet connection? It might help to do a reboot (while the device is connected to the computer with an active internet connection). If that doesn’t solve the issue, can you please send me the serial number of your device to firstname.lastname@example.org? Then I could check what is going wrong.
Hello Bram, yes it has been an odd experience but I just got 2 emails saying that I’ve purchased the plugins and also got a message in the software that 2 devices have been authorised now. Thanks for your help
My version of this problem is even weirder. I purchased Shiro MK2. Then I had to do a complete redo of the system, weeks later, because I tried some experimental stuff I read here in the forum and … doesn‘t matter.
I installed all the purchased plugins again, I had purchased before and they all work fine. Except Shiroverb mk2 remains in trial mode. Even when I remove the plugin and want to install it again from the shop it is considered purchased and I can only „install“ it. there isn‘t even a trial button…
This is indeed weird. I will DM you so you can share the serial number of your device and we take a look
No need anymore. A few moments ago the web interface informed me, that two licenses where installed (2 different plugins) and from one moment to the next - it worked…
Perfect Glad of these automatic solving
Hi! I have a similar problem, I also paid for the Shiro 2 and it says “purchased”, but it keeps turning off momentarily… Any thoughts? Kind regards Imaginus.
reload the page or replug the device. usually that does it.
Just to be sure, did @falk suggestion worked out or you still have the issue?
Thank you for the quick response! But no, reloading the page and unplugging the device didn`t help.
PM me your unit serial number please
By the way, one thing worth trying, following these steps.
- uninstall the plugin
- reload webpage
- install the plugin again
let me know if that does anything, thanks
Hi! Yes it works now… Must be my mistake I was quite confident that I had uninstalled it before, but apparently not, because now it works. Thank you and sorry for taking your time finding answers that are already in thread. Thank you for support! It`s feels good to support your great company!
another report: i was just having the same problem (again, only with the Shiro plugins). following those 3 steps from @falkTX solved it.
i’m on a Duo X running v126.96.36.19976
I have bought 3 (at least, I think. would be nice to have a page for this in the plugin store) plugins and since the server back-end went down this week 2 of them show up as Trial now:
LP3 I bought last and that one works, but RMPro and Shiroverb MKII, that I both use a lot, are now back to evaluation status.
I thought that the license was downloaded to the device and should unlock the plugins even though there is no back-end running, right?
Any ideas on what’s going on with my device? DuoX with 188.8.131.5233-RC3
As far as I know the MOD team does this manually in batches. I have a similar situation here with the Dwarf I was waiting for them to push my licenses when the servers went down due to the insolvence of the Company.
What do you mean “in batches”?
I bought these plugins many months ago and have been using them since then.
Afaik the license is stored on the device, so reverting to Trial shouldn’t happen.
Hummm… We have two different situations.
They wait until they have “x” number of user waiting for the licenses and them do all at once
Yeah I didn’t want to open a new topic as I wasn’t sure how different the issue is.
So mine are not “still trial” but “trial again”.