Back in Oct 22 I posted a question here about contacting Mod concerning a Duo X that was returned for repair. Won’t go through all of the detail…suffice to say the timing was bad with the company financial re-org and all of the transitions not to mention the pandemic. Anyway, after many, many months everything got resolved.
I never came back to publicly thank Joao and the team at Mod for helping me. They could have walked away from the problem but didn’t. I have nothing but the deepest respect and regard for Mod.