Footswitches not working after tightening

Using MOD devices Troubleshooting
#1

Hey folks,

I have a problem with my dwarf… Some of the footswitches came a bit loose so I thought I’d just tighten the nuts a bit. But thereafter the footswitches aren’t working anymore, meaning A and C seem to move okay, B seems stuck, but none of them do effectively do anything when trying to use the device.

Has anyone had a similar problem and knows how to fix this? Please tell me, I didn’t wreck the device. Otherwise you could say I’ve really… screwed up.

Thanks in advance and best regards!

#2

oh !?! Very strange and frustrating !!!
Feel sorry for you…

I’ve never have to open the Dwarf to repair it, but the footswitches should be easy to replace (if you have an iron)

#3

Thanks for your suggestion. I guess I’ll have to try that since I have not received MODs response to my support request for two weeks now. (Perhaps a technical error in communication? Please let me know, if MOD folks are reading this!)

It would be understandable, if they refused reparation in case it really was my fault. But since I also tightened four nuts on two other devices and these still work fine, I kind of blame it on the Dwarf to some extend.

I hope to get a response soon. I feel quite dissatisfied about the situation.

#4

So I don’t want this to be read as “throwing dirt”, but I feel I should let my experience so far be a warning for anyone considering sending in their device for repair.

  • March 27th: Device breaks, creation of this forum post
  • April 10th: Filled out customer support form, no response from MOD
  • May 13th: Contact MOD again via general contact mail address
  • May 14th: Response from MOD, some exchange, I agree to MOD’s offer to send a return label so I can ship the device for repair (great!)
  • June 5th: Receiving the label after asking two more times. (Apparently they were moving offices, so I get there’s more important things than this, so that’s fine with me.)
  • June 6th: I dropped the package off.
  • July 9th: Checking in via mail. No response from MOD.
  • July 30th: Checking in again. No response from MOD.

I know this is a small business, few people and lots of stuff on their plates, struggling through economic and bureaucratic hurdles. I didn’t expect this problem to be high priority in any way. But I didn’t expect the device sitting on a shelf in Berlin and receiving no response from MOD at all for two entire months (and counting) either.

I have not been able to use the device normally for four months now. I probably should have tried to fix it myself in the first place, but to me that undermines offering “customer support”. So, if you have any trouble with your device: Be tech-savvy or very, very patient.

If any of the MOD folks are reading this: I hope you are all well, but please do reply somewhere, so I at least know what’s going on. Send the damn thing back broken, if you can’t fix it in time. Just get something going in this matter, please!

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#5

Yeah,I also think the lack of communication is a problem in general… Let´s hope everything ends well and you have some response. I feel your frustration

The boss said they were making some kind of partnership but it was all secret so nobody knows what´s going on…tired of waiting

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#6

@derschakal I took over (again) the support recently.
I believe that your issue sounds familiar and I’m already in touch with you via e-mail. Regardless, I just wanted to ping you here to be sure you confirm that we are already in conversations or your email is lost somewhere else.
Are we already in touch?

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#7

Hi @jon, yes we’ve been in touch already via mail. Thanks for making sure! :slight_smile:

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#8

For sake of completeness: I can report that, after almost five months, the repaired and fully functional unit has arrived some days ago. :slight_smile:

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