Can't authenticate Mod Cloud?

Using MOD devices Troubleshooting
#1

Hey, it seems the Plugin Store has stopped working for me. This is a new development since it was working just fine up until today.

I get a “Can’t authenticate with cloud to access plugin store”.

Is it a server-side issue or has something gone bad in my Mod Dwarf?

Thanks!

3 Likes
#2

Same here, some services are not working since yesterday.

1 Like
#3

Same for me, it is server side.

1 Like
#4

Same here. the plugin store is not loading.

1 Like
#5

yeah… reported it yesterday, guys did not fix it yet… :confused:

1 Like
#6

The website is also down…just a 404 error. @James @jon @falkTX maintenance?

2 Likes
#7

Please see Gian’s update

5 Likes
#8

oh nooooooo…

3 Likes
#9

Oh man… no more updates, plugins, nada?

#10

At the moment no. The team is working towards a solution

6 Likes
#11

oh my god…

1 Like
#12

can anyone share any last update for mod duo?

1 Like
#13

you might want to follow this thread:

:wink:

3 Likes
#14

Hi,
I just received a mod dwarf and tried to connect with the cloud to find new plugins and pedalboards… it seems that the cloud store is not accessible.
Is this just me or is it still down?

1 Like
#15

Hi,

see Reboot updates - #5

It will probably be online soon!

2 Likes
#16

Great! Thanks for the news! :pray:

1 Like
#17

Oh yeah. Downloading all the plugins I can now.

5 Likes
#18

Ooh!
I will stuff my dwarf right away!!! :rofl:

4 Likes
#19

Got my dwarf today and cannot connect to the cloud (“failed to connect to the mod cloud”). Shouldn’t this be working again?

In the browser log I see this:

POST https://api.moddevices.com/v2/devices/tokens [HTTP/2 401 Unauthorized 115ms]

Do I need some credentials or what am I missing?

1 Like
#20

please get in touch with support at support@mod.audio and give details about your unit, specially the serial number.

2 Likes